Refunds, Returns, and Processing Times Policy
Please email firstname.lastname@example.org with all refund questions.
We work hard to make sure that every order is shipped out and sent out in high quality for our customers. With that being said, please understand colors may appear differently than how they appear on your monitor. Due to the nature of our products, refunds and exchanges are limited.
RETURNS + REFUNDS
We do not offer refunds and/or exchanges in the event that your package is damaged during shipping. Please contact us within 7 days of receiving your order so that we may rectify the situation as soon as possible.
If your order is incorrect, The Stationery Muse will work with you to correct and/or refund the order.
Physical product returns are considered on a case-by-case basis. Occasionally a pre-paid shipping label will be issued for returns. However, approved returns by customer request will be refunded less shipping fee as well as be subject to a 10% restock fee.
For all granted physical returns utilizing PAYPAL - orders will be refunded less a 3-4% transaction fee based on location.
Please note that custom orders are not eligible for return due to the nature of the product unless there is an error done by The Stationery Muse.
Digital products cannot be returned/refunded do to the nature of the product.
INTERNATIONAL SHIPPING AND CUSTOMS
Buyer is responsible for any customs, fees, or tariffs associated with international shipping. Declared values will not be modified on international orders, so please make note when checking out. NOTE - CUSTOMS fees vary by country and are based on the ITEM COST - sale price is not taken into consideration for some countries so please keep this in mind when checking out. The total on the customs forms is reflective of the item base cost NOT including sale or coupon application. The Stationery Muse is not responsible for customs charges and it is seller's responsibility to make sure they are purchasing with this in mind.
Shipping rates are contingent upon market rates and may increase over time.
Shipping policies are listed under the "shipping FAQ" portion of the website. By purchasing, you agree to and accept our shipping policies and procedures.
The Stationery Muse reserves the right to cancel orders for any reason, (i.e. - items that may go out of stock, pricing errors, declined credit cards, suspected fraud). We may terminate your membership, without notice, for conduct we believe violates these Terms and Conditions or our policies, is harmful our business interests, or for an inactive account.
Once an order is placed, processing starts shortly thereafter. For this reason, cancellations are not guaranteed. Once the order is shipped, you will receive a shipping confirmation via email that will include your tracking information.
For all granted order cancellations utilizing PAYPAL - orders will be refunded for 3-4% less due to the transaction fee based on location.
The current processing time for orders is 2-3 weeks. This includes the creation of your product, ordering of material, and shipping to you.
CUSTOM ITEMS POLICY
All custom items will be confirmed by the customer via digital proof. When you place your purchase you are confirming that the customization is spelled correctly.
PLEASE READ | IMPORTANT
Verify your address! Refunds and reships are NOT granted due to the wrong address being entered. If you do enter the wrong address make sure that you alert us before your order reaches shipment status. Once your order has shipped we are no longer able to make changes.
In the event that you must return an item your refund will be processed once the item is received. Refunds are processed in the same form of payment originally used for purchase.